At Clip Flip, customer satisfaction is important to us. We want you to feel confident shopping with us and enjoy a smooth shopping experience. If you receive an incorrect, damaged, or defective item, we are here to help.
Please read our Exchange & Return Policy carefully to understand the eligibility requirements and process.
1. ELIGIBILITY
To be eligible for an exchange or return:
- You must contact us within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and unaltered.
- Original tags, labels, and packaging must be intact, where applicable.
- You must provide your order number or order confirmation as proof of purchase.
- For damaged, defective, or incorrect products, you must provide clear photos or videos showing the issue.
- Items must be returned in a condition suitable for inspection.
Items may not be eligible for return or exchange if they have been used, washed, damaged after delivery, or returned without the required tags or packaging.
For hygiene reasons, certain personal-use items, earrings, and other products that cannot reasonably be resold may be excluded from returns unless they arrive damaged, defective, or incorrect. Any exclusions will be communicated where applicable.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
2. EXCHANGE POLICY
Clip Flip accepts exchange requests for eligible products, subject to product availability and verification.
An exchange may be requested if:
- You receive a damaged or defective item.
- You receive a product different from the one you ordered.
- You receive an incorrect size compared with the size confirmed in your order.
Exchanges for personal preference, including a change of mind, colour preference, or size selection made incorrectly by the customer, are subject to our approval and product availability.
ONLINE EXCHANGE PROCESS
To request an exchange:
- Contact us at 03244551029 within 7 days of receiving your order.
- Provide your order number, the product name, and the reason for the exchange.
- Attach clear photos or videos if the item is damaged, defective, or incorrect.
- Wait for our customer support team to review your request and provide return instructions.
- Once the returned item has been received and inspected, we will confirm the approved exchange.
- The replacement product will be dispatched subject to availability.
Approved exchanges are generally processed within 7–14 business days after we receive and verify the returned item. Delivery times may vary depending on your location and courier service.
If the requested replacement is unavailable, we will contact you to discuss an alternative product or another appropriate resolution.
EXCHANGE CONDITIONS
- Exchanges depend on stock availability.
- Products must meet the eligibility requirements listed above.
- Customers should not send items back before receiving return instructions.
- For damaged, defective, or incorrect items, Clip Flip will advise you on the appropriate return or replacement arrangement.
- For exchanges requested for reasons other than a store error or product defect, return and redelivery charges may apply if the exchange is approved.
3. RETURN POLICY
We want you to receive exactly what you ordered and in acceptable condition.
Returns may be accepted when:
- The product delivered is different from the product ordered.
- The item arrives damaged or defective.
- The wrong size is supplied compared with the size confirmed in your order.
- Another return reason is approved by Clip Flip under this policy or required by applicable law.
We do not guarantee returns for change of mind or personal preference. However, you may contact our customer support team to discuss your situation.
ONLINE RETURN PROCESS
To request a return:
- Email 03244551029 within 7 days of delivery.
- Include your order number and the reason for your return.
- Provide clear photos or videos of the damaged, defective, or incorrect item, where applicable.
- Wait for confirmation and instructions from our support team.
- Pack the product securely, including its original packaging and tags where applicable.
- Return the item using the approved return method.
- After receiving and inspecting the item, we will notify you of the outcome and the available resolution.
Depending on the circumstances, an approved return may result in a replacement, store credit, or refund in accordance with our policy and applicable law.
RETURN SHIPPING CHARGES
If an item arrives damaged, defective, or incorrect due to an error on our part, Clip Flip will advise you on an appropriate return shipping arrangement.
For other approved returns or exchanges, the customer may be responsible for shipping costs unless otherwise agreed or required by law.
Please do not dispatch a return until our team has provided instructions.
4. REFUND POLICY
Refunds are reviewed after the returned item has been received and inspected.
Where a refund is approved:
- We will notify you of the outcome.
- Refunds will be processed through the original payment method where reasonably available and appropriate.
- For cash-on-delivery orders, we may request the information necessary to arrange an appropriate refund.
- Processing times may vary depending on the payment provider or financial institution.
- If a replacement or another resolution is more appropriate, we will discuss the available options with you.
We will not promise store credit in place of a refund where a refund is required under applicable law.
5. SALE AND DISCOUNTED ITEMS
Sale and discounted items may be subject to specific return or exchange conditions communicated at the time of purchase.
However, discounted items that arrive damaged, defective, or incorrect will be handled in accordance with applicable consumer protection requirements.
Please review any product-specific conditions before placing your order.
6. NON-RETURNABLE ITEMS
Certain items may not be eligible for return or exchange for hygiene, personalization, or product-specific reasons. These may include:
- Used or worn jewellery and personal accessories.
- Personalized or custom-made products, except where defective, incorrect, or otherwise covered by applicable law.
- Products damaged through misuse or improper handling after delivery.
- Items returned without the required components or packaging, where these are necessary for verification.
This section does not exclude remedies that are required by applicable law for defective, damaged, or incorrectly supplied products.
7. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Orders may be cancelled before processing or dispatch, subject to their status. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.
If Clip Flip cancels an order or cannot fulfill it, we will contact you regarding the appropriate resolution.
8. IMPORTANT NOTES
- Please inspect your order as soon as it arrives.
- Keep your order confirmation and packaging until you are satisfied with your purchase.
- Provide accurate contact details so our team can respond to your request.
- Return requests are subject to verification and applicable consumer protection requirements.
- Processing and delivery timelines are estimates and may vary due to courier delays, public holidays, or other circumstances.
9. CONTACT US
If you have questions about an exchange, return, or refund, please contact us:
Store Name: Clip Flip
Email: [your customer support email]
Website: clipflip.online
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with Clip Flip. We appreciate your trust and look forward to providing you with a positive shopping experience.
Clip Flip — Everything You Love, In One Place.
